Intercare Updates and Communications


On July 17, 2020, the CMOH issued Order 29-2020. The new Order was developed through consultation with a wide range of stakeholders (including residents, families and other members of the public) and outlines new family support and visitation guidelines for continuing care facilities with a focus on helping people across Alberta to connect more, while protecting those most at risk.

Intercare will operate under this new approach to family support and visitation, doing so in a safely controlled manner and with temporary limitations still occurring in situations where an increased threat of COVID-19 exists. It is critical that all public health safety measures continue to be implemented and observed by all persons impacted by this Order to prevent the spread of COVID-19.  All designated family/support persons and other visitors need to assess, on a regular and ongoing basis, their own risk and modify activities that may put them at a higher risk of bringing COVID-19 into our care homes.


Below is a listing of important documents that are applicable to scheduled visits. Visitors must ensure that they have reviewed the documents prior to their first scheduled visit. Please also note that a completed and signed waiver form, including a witness signature, is a requirement for visitations and must be provided to the Care Home by visitors at the time of their first scheduled visit, in place in order for the visit to take place.


  • All visits must be requested and pre-booked by Designated Family/Support Persons only;
  • To request an indoor visit, please use the contact information below to pre- book an indoor at your loved one’s care home ( NOTE: Indoor visits are open to designated family or support persons only); and
  • To request an outdoor visit, please use contact information below to pre- book an outdoor visit at your loved one’s care home.

Our staff are available and would pleased to answer questions when Designated Family / Support Persons contacts us to request and book a resident visit, as well as when the scheduled visitor(s) arrives at the care home to participate in their scheduled visit.

 Brentwood Care Centre

  • Recreation Staff at 403-289-2576, ext. 206 between the hours of 9:00am and 4:00pm Monday to Friday

Chinook Care Centre

  • Welcome Coordinator at 403-252-0141, ext. 383 or Main Reception at 403-252-0141, ext. 310  between the hours of 9:00am and 4:00pm Monday to Friday

 Southwood Care Centre

  • Main Reception at 403-252-1194,  between the hours of 9:00am and 4:00pm Monday to Friday

 Kingsland Terrace Supportive Living

  • Nursing staff at 403-291-0499 between the hours of 9:00am and 4:00pm Monday to Friday