Alberta Health is undertaking a Review of the facility-based continuing care (FBCC) system. The Review and engagement processes will identify opportunities for changing and improving facility-based continuing care (designated supportive living and long-term care) in Alberta, in order to improve the lives of continuing care residents and their families and better support staff and operators.  The Review will also consider how best to prevent and manage episodes of transmittable illnesses that affect residents such as influenzas, the annual flu season and pandemics.

Surveys affiliated with the Review are available to residents, their family members/care givers and staff in FBCC, as well as the general public.

Download: Information for Residents and Family Members

Download: Bulletin for Residents and Family Members

Current Risk for COVID-19 Exposure and Infection at Intercare Facilities 





COVID-19 Risk for all Intercare Long Term Care (LTC) and Supportive Living (SL) facilities is currently considered to be extremely HIGH due to the following:

  • A State of Public Health Emergency remains in effect in Alberta to help reduce the number of COVID-19 cases and protect the health care system;
  • A high number of active COVID-19 cases in Alberta, including the Calgary Zone;
  • Enhancement to Designated Family / Support Persons (DFSP) visitations in continuing care sites;
  • A high number of continuing care sites declared to be in COVID-19 outbreak in the Calgary Zone; and
  • A high number of COVID-19 related hospitalizations and ICU admissions in the Calgary Zone.


Infection Prevention & Control Newsletter:  IPC Newsletter January 2021

Intercare’s Updates on COVID-19 and our Care Centres

We are committed to providing our residents, family members and employees with ongoing information about the impact of the COVID-19 global pandemic on our care homes.

Visits at our care homes with residents can be pre-booked by designated family/support persons. Visitation requirements, restrictions and guidelines apply and must be adhered to. Please contact the care homes directly for further information and direction. To book an indoor visitation appointment at an Intercare site please click the below visitation calendar link and select the site where your loved one lives:

Schedule an Indoor Visit:

For COVID-19 updates for all units within our care centres and hospices, please visit our Facility Status Updates page. You may also call 403-255-4969 (extension 199) for a recorded message of current site status.

To help you access relevant information and updates, please visit the Trusted Information page  with helpful resources and links to reliable sources of fact and truth, such as Alberta Health Services, the Government of Alberta and the Government of Canada. We continually monitor these sources to remain current with COVID-19 developments and applicable Public Health directives that impact our residents. We sincerely thank all of our residents, hospice patients, family members and staff who continue to share their stories of kindness and caring with us. Kind words and actions are a source of inspiration and encouragement for all of us – especially our employees – and we invite you to read these stories found on our  Words and Acts of Kindness page.

Should you have questions or concerns, please contact the Facility Administrator or Clinical Team Leader at the care home where your loved one is living:

Chinook Care Centre:      403-252-0141

Brentwood Care Centre:  403-289-2576

Southwood Care Centre:  403-252-1194

Because our care homes are managing a high number of calls and e-mails each day, we ask that you please be patient if you call and are put on hold or there is a delay in replying to your e-mails. Your inquiries are very important to us and will be answered as soon as possible. Thank you for your continued patience, understanding, kindness and support for our dedicated leaders and front line staff as they continue to provide compassionate care and service to all our residents, hospice patients and involved family members through this unprecedented pandemic.