Intercare’s Response to the new CMOH Visitation Order – May 1, 2020

We are committed to providing our residents, family members and employees with ongoing information about the impact of the COVID-19 global pandemic on our care homes. For daily COVID-19 updates for all units within our care centres and hospices, please visit our Daily Facility Status Updates page. Please note this page is updated daily. You may also call 403-255-4969, then enter the extension number 199 for a recorded message of current site status.

To help you access relevant information and updates, please visit the Trusted Information page  with helpful resources and links to reliable sources of fact and truth, such as Alberta Health Services, the Government of Alberta and the Government of Canada. We continually monitor these sources to remain current with COVID-19 developments and applicable Public Health directives that impact our residents.

Intercare also posts regular updates and “Frequently Asked Questions” (FAQ) documents, created to assist in answering your questions about the latest developments related to the COVID-19 pandemic and the implications for our care centres.

We sincerely thank all of our residents, hospice patients, family members and staff who continue to share their stories of kindness and caring with us. Kind words and actions are a source of inspiration and encouragement for all of us – especially our employees – and we invite you to read these stories found on our  Words and Acts of Kindness page.

Important Intercare Documents:

COVID-19 – Frequently Asked Questions (FAQ) – 2nd Edition, May 4, 2020

COVID-19 – Frequently Asked Questions (FAQ) – 1st Edition, March 28, 2020

COVID-19 – Second Open Letter to Residents Hospice Patients and Family Members – April 9, 2020

COVID-19 – Open Letter to Residents, Hospice Patients & Family Members – March 22, 2020

Should you have questions or concerns, please contact the Facility Administrator or Clinical Team Leader at the care home where your loved one is living:

Chinook Care Centre:      403-252-0141

Brentwood Care Centre:  403-289-2576

Southwood Care Centre:  403-252-1194

Because our care homes are managing a high number of calls and e-mails each day, we ask that you please be patient if you call and are put on hold or there is a delay in replying to your e-mails. Your inquiries are very important to us and will be answered as soon as possible.

Thank you for your continued patience, understanding, kindness and support for our dedicated leaders and front line staff as they continue to provide compassionate care and service to all our residents, hospice patients and involved family members through this unprecedented pandemic.