In partnership with Alberta Health (AH) and Alberta Health Services (AHS), the Health Quality Council of Alberta (HQCA) is conducting a COVID-19 Continuing Care Family and Resident Experience Study. The COVID-19 experiential study replaces HQCA’s Long Term Care (LTC) Family Experience Survey originally scheduled to be completed in 2020 and will be used to gather information from residents and their family members about their experiences living in continuing care sites (including designated supportive living and long-term care) during the COVID-19 pandemic.  Intercare encourages resident family members and *eligible residents to actively participate in this important study. For additional information about this, please click on the documents below.

*HQCA eligibility criteria for resident surveys: resident has an email address; personal directive is not enacted; cognitively able to complete the survey

HQCA COVID19 Resident~Family Experience Survey Information Sheet

HQCA COVID-19 Resident~Familiy Experience Survey – Frequently Asked Questions (FAQs)

Intercare’s Updates on COVID-19 and our Care Centres

We are committed to providing our residents, family members and employees with ongoing information about the impact of the COVID-19 global pandemic on our care homes.

Visits at our care homes with residents can be pre-booked by designated family/support persons. Visitation requirements, restrictions and guidelines apply and must be adhered to. Please contact the care homes directly for further information and direction.

For COVID-19 updates for all units within our care centres and hospices, please visit our Facility Status Updates page. You may also call 403-255-4969 (extension 199) for a recorded message of current site status.

To help you access relevant information and updates, please visit the Trusted Information page  with helpful resources and links to reliable sources of fact and truth, such as Alberta Health Services, the Government of Alberta and the Government of Canada. We continually monitor these sources to remain current with COVID-19 developments and applicable Public Health directives that impact our residents.

We sincerely thank all of our residents, hospice patients, family members and staff who continue to share their stories of kindness and caring with us. Kind words and actions are a source of inspiration and encouragement for all of us – especially our employees – and we invite you to read these stories found on our  Words and Acts of Kindness page.

Should you have questions or concerns, please contact the Facility Administrator or Clinical Team Leader at the care home where your loved one is living:

Chinook Care Centre:      403-252-0141

Brentwood Care Centre:  403-289-2576

Southwood Care Centre:  403-252-1194

Because our care homes are managing a high number of calls and e-mails each day, we ask that you please be patient if you call and are put on hold or there is a delay in replying to your e-mails. Your inquiries are very important to us and will be answered as soon as possible.

Thank you for your continued patience, understanding, kindness and support for our dedicated leaders and front line staff as they continue to provide compassionate care and service to all our residents, hospice patients and involved family members through this unprecedented pandemic.