˜ Brentwood Care Centre ˜
” So incredibly grateful for you and all your staff. My mother in law couldn’t have been in a better place through this. Thank you for all your hard work and compassion for the needs of all the residents. You are all amazing!”
Brentwood Care Centre- Family Member
“Thanks again for all the outstanding work you and your entire staff are doing. It is a deep thanks, that comes from the bottom of our hearts.”
Brentwood Care Centre- Family Member
“Our family would like to thank all the staff at the facility that were involved with [my mother’s] care these past 5 years. With all the issues this past year, we were never concerned that they were doing their best to keep her safe and comfortable.”
Brentwood Care Centre- Family Member
“A very brief note to say how very much I appreciate all of Administration’s time and effort to keep me and others extremely well informed. It is far more than I expected and so I am most grateful and I do applaud all your staff.”
Brentwood Care Centre- Family Member
“Thank you very much for all your incredible efforts over the last very, very long and incredibly stressful while…staff have done a remarkable job. I wish you continued strength and endurance during this remarkable time in your professional career[s].”
Brentwood Care Centre- Family Member
“You are doing an awesome job, keeping visitors out of the home, to keep our loved ones safe. Thank you.”
Brentwood Care Centre- Family Member
“I just wanted to say that I am completely amazed and impressed by how well Brentwood has dealt with the outbreak… Also, I am so grateful for your updates. It’s difficult not to worry about my Dad at the best of times and I think that if I had felt that there wasn’t full disclosure at Brentwood I would have gone a little crazy. I would like to convey my appreciation to the staff…Many, many thanks to the whole Brentwood team.”
Brentwood Care Centre- Family Member
“Our heartfelt thanks to MLA Jason Copping for sending these beautiful flowers to our Brentwood Care Centre employees in appreciation of their dedication and hard work.”
Brentwood Care Centre – MLA Jason Copping
“My parents are residents of St. Andrews Central and have resided at Brentwood for exactly one year now. I would like to thank you and the entire staff of Brentwood for keeping our loved ones safe during this remarkably challenging Covid season.
We think of our loved ones often. However, our thoughts are also with ALL Brentwood staff and their families. They say we’re all in the same storm – we are not. Truthfully, you and your staff are in the eye of this storm and there is simply no way that we could make it through without you all.
“Your team is undoubtedly the heroic warriors of this battle as you navigate through this pandemic to protect the most vulnerable population. Caring for those who can no longer help themselves deserves the highest recognition. It truly takes a special person with generous compassion to do this work, but to do so in the face of Covid, is absolutely incredible.
I would like you to know that we truly appreciate the daily updates. Yes, they do provide us with assurance and validation that you and your staff are doing all that you can to manage this situation.
Until we can meet to personally give you our warm appreciation, may your entire team take care and stay safe.”
Brentwood Care Centre – Family Member
“I just wanted to recognize some staff who are deserving of much praise and gratitude…My boyfriend’s mother is on Saint Andrews unit at Brentwood Care facility. Staff take the time when they are so very busy to put the phone by his mother’s ear for very long periods of time so her sons could talk to her and tell her they love her and say prayers for her. It meant so much to both of her sons to be able to do that. Was also special that she responded to their voices… Staff treat her with so much kindness and dignity and it means more than this email can express. Please let them know how much the family appreciates the level of care your facility is giving their mom. Thank you to the staff who go above and beyond. Thank you for continuing to come to work and gown up. It must be such a challenging time for each and everyone of you. Thank you so much. I am saying a prayer for each of you this evening.”
Brentwood Care Centre – Family Member
“You and your staff are doing an outstanding job of keeping everyone as safe as possible during these difficult times. I am confident and appreciative that my husband is being well taken care of by the great staff at Brentwood. I also really appreciate the updates that you send on a regular basis. Thanks to all.”
Brentwood Care Centre – Family Member
“This week my mom celebrated her 91st birthday and we were worried about not being with her. The team had a cake made for her birthday and they treated her like a queen today. They’ve sent us pictures and video. Additionally they let me come to the main floor window so I could talk to her through the window on the phone. This kind of exceptional care and understanding is what makes this such a special place! I cannot thank the team enough for their care. Today was very special.”
Brentwood Care Centre – Family Member
˜ Chinook Care Centre ˜
“Way to go guys! Clearly all your protocols are working and each time there is a case you have been totally in control. You must all be so tired of this but as a family member, I can’t thank you enough.”
Chinook Care Centre – Family Member
“Thank you so much for the daily updates! …Congratulations on maintaining such a fabulous safety track record!!! I was reading about numerous other Calgary LTC facilities that are dealing with multiple outbreaks and deaths and my heart goes out to them. And, I know our Dad is safe because of the strict protocols you’ve implemented and the actions of the staff – all working hard every day all day to do their very best. THANK YOU!!”
Chinook Care Centre – Family Member
Watch Global Calgary’s recent profile of Muriel, our 102 Chinook Care Centre resident who is Alberta’s oldest COVID-19 survivor. See her incredible story of overcoming both the Spanish Flu and COVID:
https://globalnews.ca/news/7114750/alberta-health-covid-survivor-102-oldest/
“Thank you so much for all your hard work to everyone at Chinook Care Centre. It has been a very difficult time but your love, care and kindness has not gone unnoticed.’
Chinook Care Centre – Family Member
“………thank you for managing Chinook with such excellent care and professionalism. We know Mom and all your residents are taken care of with patience, dignity and compassion from all your staff and we are so grateful to all of them…”.
Chinook Care Centre – Family Member
“Thank you for managing Chinook with such excellent care and professionalism. We know Mom and all your residents are taken care of with patience, dignity, and compassion from all your staff and we are so grateful to all of them and you.”
Chinook Care Centre – Family Member
“…Your hard work is paying off. We can’t thank the employees enough. Sending our prayers to everyone at Chinook Care Centre.
God grant us serenity
Except the things we cannot change.
Courage to change the things we can.
And the wisdom to no the difference.”
Chinook Care Centre – Family Member
Mayor Nenshi and some of Calgary’s finest firefighters came to celebrate the very special 100th birthday of one of Chinook Care Centre’s residents! The day was a complete surprise for this 100-year-young birthday girl and was organized by two of her friends. Dressed in a purple suit and crown, she was thrilled to see her birthday parade and believes Mayor Nenshi’s purple tie matched her outfit. Her roommate was also celebrating her 95th birthday the same day! Residents and staff were excited to see the mayor and members of the fire department outside their windows and the day was a great fun for everyone at the care centre. Thanks to all who played a part in making this day extra special!
Chinook Care Centre
“Thanks for taking this matter seriously especially in homes with seniors……….. Keep up the good work in this very different world.
Chinook Care Centre – Family Member
“While families can’t be physically together right now, they are finding ways to connect with their loved ones. One of our Chinook Care Centre residents turned 92 recently and her family found a fun way to wish her happy birthday, while spreading some cheer to the entire community! Later in the day, they enjoyed a Zoom birthday call and celebration.
Taking the time to continue to celebrate special occasions is an important part of staying connected. We encourage families to continue to think of new ways to make special gestures for their loved ones who call our care centres home!”
Chinook Care Centre
“Roses are Red
Violets are Blue
Oh Man I’m Missing All of You!
…I’m sending best wishes, prayers and thoughts to each and every one of you.
A big thank you for looking after our loved ones and keeping them safe.
Stay healthy and take good care of yourselves …we need you”
Family Member – Chinook Care Centre
“…when we call in (at least every second day, as we used to visit often…) we are always made to feel it is not a bother, no problem, and we know staff are crazy busy! We have managed to speak to [our family member] on Zoom and even hook up with sons in another province. Various staff members have taken turns helping us do this, holding the tablet for him to see us…
Yes, it is difficult and sad to not be able to see [our family member] and we worry as do we all, about how vulnerable nursing homes are for all of you, but we know you have done and are doing your very best.
Finally, I want to end by repeating that we feel it is everyone who is going above and beyond right now.
Thank you …Chinook Care Centre, Intercare! …We know you all have your own families and worries during this time and wish you all the best.”
Family Member – Chinook Care Centre
˜ Southwood Care Centre ˜
“……..I just wanted to let you know how happy we are with the care my mom is receiving. …Up until March, my dad was visiting her everyday and I was in with my young son twice a week. The restrictions and not being able to visit her, although necessary, have been extremely difficult for all of us. I can’t imagine how much harder it would have been without your amazing staff. I have always felt and continue to feel like she is well taken care of. I want you to know how much [the] weekly Zoom meetings have helped our family. The staff on Fairview are wonderful. …[They] are truly angels. I appreciated so much, when I was able to come in and see my mom in September and October, how she would always look so content. Hopefully things will get back to almost normal next year, until then, one day at a time.”
Southwood Care Centre – Family Member
“My husband and I are the son and daughter-in-law of one of your residents at Southwood Care Centre on the Fairview Unit … We are writing today to recognize and thank you and the staff caring for our Mom and fellow residents on that Unit. We can only imagine how difficult and demanding the work must be of caring for our elderly family members during this health crisis and time of even greater vulnerability. Please know that we are so very grateful for all of the efforts you undertake to keep her safe, and for keeping us informed at each step along the way. We hope you will share our thanks and our gratitude with your staff. And we sincerely hope that you will take good care of yourselves and each other during this incredibly difficult time.”
Southwood Care Centre – Family Member
In a time when it feels like good news is in short supply, Intercare Southwood resident Henry recently reached out to share his appreciation for our staff and the care he – and fellow residents – are receiving.
Henry praises the staff at Southwood for being “absolutely wonderful” and tells us he gets “superb care day and night.” He says the maintenance team is very “responsive” and the custodial staff are “fastidious” when they clean his room. From the “wonderful” kitchen staff to the ladies at reception that are “keeping the place under control,” he has glowing reports.
Of the care staff and nurses, Henry tells us they are “amazing” and their care and attention to residents is “incredible.” Says Henry, “This whole place is like heaven and staff are working harder than ever before – and I mean everything with all my heart.”
Southwood Care Centre – Resident
“Thank you for the ongoing communications. A huge thank you to all the staff for your valiant efforts to keep this virus at bay. We very much appreciate all you are doing to keep them safe and “filling in'” for your residents’ family!”
Southwood Care Centre – Family Member
“Thank you for the updates …. so appreciate the honesty and timely updates… Our family feel optimistic and thankful that she is being diligently taken care of … Bless you and your staff”
Southwood Care Centre – Family Member
“……I want to THANK YOU and all your staff, for all that you have done and are continuing to do, to keep all the staff and residents (including my dad) as safe, as possible . I rest easier knowing that he is in such capable and kind hands – again – Thank you. Your emails with the Southwood Updates are very much appreciated. To your staff members, who are ill with the COVID -19 virus: I wish them a speedy recovery! Thank You all, so much!”
Southwood Care Centre – Family Member
“Thank you for all the updates and the openness that you all have shown. It means the world to my family knowing that proactive measures are in place to keep my mom and everyone else safe at Southwood. The nursing staff…have been exceptional as always and have been very supportive in letting me talk to my mom when I call to see how she is doing.”
Southwood Care Centre – Family Member
“My dad is at Southwood Care Centre. I want to thank the staff there for the care and concern they are demonstrating through some very tough times. They go out of their way to help whenever I contact them. Dad says he is well treated and appreciates their care. Their work and all the staff are appreciated as it is tough not to see him, but I’m confident he is getting the best care and in the best place he can be right now.”
Family Member – Southwood Care Centre