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We would like to congratulate Oriel Morrison on her recent retirement in June from her position of Vice President of Clinical Services & Community Development. Intercare has restructured the Corporate Office with the following changes: Ian Woodcock, formerly Vice President, Administration and Corporate Services, has assumed the role of Vice President and Chief Operating Officer responsible for all Intercare operations. A prominent member of Intercare’s senior leadership team, Ian’s wealth of knowledge includes 20+ years of health care management and consulting experience in both British Columbia and Alberta. He holds a Masters Degree in Health Services Administration and is a member of the Canadian College of Health Care Leaders. Pat Morris, formerly Clinical Program Leader, has assumed the position of Director, Clinical Services and Community Relations responsible for clinical services and programming at all Intercare facilities she supports Intercare’s ongoing commitment to the safe, quality care and services for the residents and families that we serve, through participating in research, development of best practices and strong community partnerships. Pat is a Registered Nurse with a degree in Nursing and a Masters Degree in Business Administration. Josh Ail, formerly Human Resources Program Leader, assumed the role of Director, Administration and Corporate Services responsible for a portfolio that includes Human Resources, Occupational Health and Safety, Maintenance and IT/IS support for all Intercare facilities. Josh holds a Bachelor of Science Degree in Business Administration as well as a Human Resources Diploma, with 10+ years health care management experience in both British Columbia and Alberta. Julie Shaw, a 10+ year Intercare employee with a Bachelor of Arts Degree, moves from Leader, Recruitment and Staff Development to Human Resources Program Leader.
Key Milestones:
Intercare has achieved a variety of key milestones that support quality and safety for our residents and staff. All Intercare facilities hold:
• Full compliance with the Alberta Health & Wellness Continuing Care Health Services Standards;
• Full compliance with Alberta Seniors LTC Accommodation Audits; and
• A three year, full accreditation award from Accreditation Canada.
Prior to the March 31, 2011 provincial deadline, Intercare also achieved full compliance with the required Health Care Aide (HCA) competency that was mandated province wide, by Alberta Health and Wellness. Though many of Intercare’s HCA staff were already very good at their job, their formal HCA education occurred at a school that was either not on the provincially-approved list of schools or prior to the provincially accepted graduation date. As such, Intercare’s Education and Human Resources team worked in partnership with Robertson College to provide the required education to 124 HCAs. Many HCAs described the opportunity as a great way to validate how much knowledge and experience they had and also an opportunity to review their skills. The average grade our staff attained was 91%. Intercare is very proud of all our staff who completed the course work on their own time, while working and balancing family life.
Health, Safety and Wellness:
Intercare has continued to make great strides in its Health, Safety and Wellness Program, achieving 95% on its last Partners in Injury Reduction (PIR) audit and an 80% reduction in WCB time loss from 2009 to 2010. This year, Southwood Care Centre achieved period of over 200 days with no time loss, Brentwood Care Centre achieved 235 days, Chinook achieved 312 days and Intercare @ Millrise’s time loss is on-going for over 638+ days. With few lost days due to injury more consistent staffing is provided for our residents. In addition, Intercare has been selected for a Continued Care Safety Association (CCSA) grant to further enhance our program for hazard identification and incident investigation.
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